Terms and Conditions

Payments

We accept major credit cards including Visa, MasterCard, internet debit, e-transfer, money order and company check (restrictions apply).

We have multiple options for leasing or financing your equipment needs.

All prices are in Canadian dollars and do not include applicable taxes.  Prices are subject to change without notice.

Availability

We do our best to fill every order, however products and services may on occasion have limited or no availability. Nothing on this site constitutes a guarantee that Rodway Supply will supply goods or services.

We take every precaution when adding new items to our website using information directly from our manufacturers and suppliers however error can occur.  We cannot be held responsible it there is typographical or image errors.  We reserve the right to refuse or cancel any order for any reason.

Returns

New unused, regularly stocked items may be returned by contacting us within 30 days of the invoice date.  If you find that there is a defect in your new equipment it can usually be repaired or replaced under warranty.  All requests for return must be approved by Rodway Supply and the product manufacturer.  Please email us at customerservice@rodwaysupply.ca and include your name, invoice number, item(s) to be returned, and the reason.  We will create a return authorization in 2 to 5 business days and give you further instructions for completing the return process. Each return is subject to a 20 – 50 percent restocking fee depending on the brand which will be deducted from your refund amount.  Shipping charges are not refundable and the customer is responsible for all shipping costs to return the item.

All returned items must be new, unused, and in the original packaging.

 There are no returns or refunds for parts, used equipment, and customized or non standard equipment.

Shipping

click here to view our shipping policy